IKEA Gateshead ensured use from disabled customers, as the kiosks are lower and in an area accessible to all customers. The physical use of the kiosks is also not limited to standing customers alone. With this amount of usage, IKEA UK depends on KioWare’s restart on error and start-up on boot features to ensure the kiosk is always running and always secure. Placed in a high traffic area of the store, adjacent to the sales floor and restaurant, the kiosks are estimated to be available to 30,000 visitors per week. IKEA Gateshead saved the configuration settings of one machine, exported to an XML file, and stored on a network share to configure multiple kiosks. The kiosks are also utilizing a feature that allows managers to easily configure multiple kiosks with the same KioWare configuration settings. When users do press a key or move the mouse, IKEA UK has KioWare configured to return to the start page, the IKEA UK website. The kiosks use KioWare attract screens to flash a slideshow of inspirational images of home furnishings in small business settings, prompting users to press a key or move the mouse to reach “Anna” and the IKEA UK website. In addition to assisting customer service, the kiosks focus on how small businesses can utilize IKEA UK’s office furnishing expertise. KioWare accomplishes this by acting as a shell that wraps around the IKEA UK website preventing users from accessing company sensitive information. IKEA Gateshead needed software that would run reliably during all of its business hours and not pose a risk to its Information Systems or corporate network. In order to secure the kiosks, IKEA Gateshead relies on KioWare kiosk software to lock down and allow access only the IKEA UK website and “Anna”. If customers have a question, they can utilize an Interactive Customer Service assistant called “Anna”, displayed an adjacent frame, allowing customers to ask questions and receive immediate replies without the need for human presence. The kiosks allow customers to browse the IKEA UK website free of charge, closing the gap between browsing a retail website at home and accessing the website while visiting the store in person. IKEA Gateshead has decided to enhance the customer experience by displaying the IKEA UK’s retail website on in-store kiosks placed in an “Internet Café” scenario. One retailer taking advantage of this trend is IKEA Gateshead in the UK, part of the worldwide home furnishing retail that operates in 44 countries. Imagine no longer, this has now become reality as many retailers turn to product information kiosks to supplement busy sales associate staff. Imagine having the product knowledge of every retail store employee at your fingertips.
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